Privacy policy
Last Updated: March 6, 2025
This Privacy Policy describes how Fresc H-print (the “Site,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit fresch-print.de (the “Site”), use our services, make a purchase from us, or otherwise communicate with us in connection with the Site (collectively, the “Services”). In this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another person whose information we have collected according to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any other steps required by law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources and have collected in the last 12 months as set forth below. The information we collect and use will vary depending on how you interact with us.
In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, to provide or improve the Services, to comply with any applicable legal obligations, to enforce any applicable terms of service, and to protect or defend our Services, our rights, and the rights of our users or others.
What Personal Information Do We Collect?
The type of personal information we receive about you depends on how you interact with our Site and use our Services. When we use the term “personal information,” we are referring to information that identifies you, relates to you, describes you, or could be reasonably associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly From You
Information you submit to us directly through our Services may include:
- Contact Details—including your name, address, phone number, and email address.
- Order Information—including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information—including your username, password, security questions, and any other information used to secure your account.
- Customer Support Information—including any information you choose to include in your communications with us, such as when you send a message through the Services.
Some features of the Services may require you to provide certain information about yourself directly. You can choose not to provide this information. However, doing so may prevent you from using or accessing those features.
Information We Collect About Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). For this purpose, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information We Obtain From Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you have requested in order to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties with whom we partner may automatically collect certain information using online tracking technologies like pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated by us in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide you with the Services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging for shipping, facilitating returns and exchanges, and other account-related functions and features. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify will process your data according to its privacy policy and consumer data policies.
- Marketing and Advertising. We may use your personal information for marketing and advertising purposes, such as to send you marketing and advertising communications by email, text message, or postal mail, and to display advertisements for products or services. This includes, where applicable, using your personal information to better tailor the Services and advertisements on our Site and other websites. If you are located in the EEA, our legal basis for these data processing activities is our legitimate interest in selling our products, pursuant to Art. 6(1)(f) of the GDPR.
- Security and Fraud Prevention. We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. When you choose to use the Services and register an account, you are responsible for the security of your account credentials. We strongly encourage you not to share your username, password, or other access credentials with any third party. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, our legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6(1)(f) of the GDPR.
- Communicating With You and Improving Services. We use your personal information to provide you with customer support and to improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6(1)(f) of the GDPR.
Cookies
Like many websites, we use cookies on our Site. For specific information about the cookies we use in connection with providing our store via Shopify, please see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also permit third parties and service providers to use cookies on our Site to better tailor the Services, products, and advertisements on our Site and other websites.
Most browsers accept cookies automatically by default. However, you can set your browser to remove or reject cookies using your browser controls. Please be aware that removing or blocking cookies may impact your user experience and may cause some of the Services, including certain features and general functionality, to not function properly or be unavailable. Additionally, blocking cookies may not prevent us from sharing information with third parties, such as our advertising partners.
Our Site also recognizes the Global Privacy Control (GPC) signal, which allows you to opt-out of certain uses or disclosures of your information. If you communicate your preferences to us via GPC, we will treat such signal as a valid request to opt-out of the sharing/targeted advertising for the associated browser or device. If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to the account. For more information on Global Privacy Control, please visit https://globalprivacycontrol.org/. Other than Global Privacy Control, we do not honor other “do not track” signals that may be sent by your web browser or device.
How We Disclose Personal Information
We may disclose your personal information to third parties for the purposes of fulfilling our contract, for legitimate purposes, and for other reasons subject to this Privacy Policy under certain circumstances. These circumstances may include:
- to vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- to business and marketing partners to provide you with services and advertise to you. Our business and marketing partners will use your data in accordance with their own privacy policies.
- when you direct, request, or otherwise provide your consent for us to share specific information with third parties, such as to send you products or through your use of social media widgets or login integrations, with your consent.
- to our affiliates or otherwise within our corporate family, in our legitimate interest to operate a successful business.
- in connection with a business transaction, such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce any applicable terms of service, and to protect or defend our Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed We disclose the following categories of personal information and sensitive personal information about users for the purposes described above in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”.
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose your personal information without your consent or for the purpose of inferring personal information about you.
With your consent, we disclose personal information for the purpose of carrying out promotional and marketing activities as follows.
In the past 12 months, we have “sold” and “shared” personal information for the purpose of carrying out promotional and marketing purposes as follows (as those terms are defined by applicable law).
| Category of Personal Information | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of products or services purchased | Business and marketing partners |
| Usage Data | Business and marketing partners |
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the Services, that content will be public and accessible to anyone.
We have no control over who has access to the information you make available to others and cannot guarantee that parties who access such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third-Party Websites and Links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee or take responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on such websites. Information you provide in public or semi-public locations, including any information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of those third-party platforms, without limitation as to how we or third parties may use it. The inclusion of such links by us does not automatically imply endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or legal guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request its deletion.
As of the effective date of this Privacy Policy, we have no actual knowledge that we “disclose” or “sell” (as those terms are defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” Furthermore, any information you send to us may not be secure while in transit. We advise you not to use unencrypted channels to communicate sensitive or confidential information to us.
How long we retain your personal information will depend on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute and apply only under certain circumstances. In certain instances, we may deny your request to the extent permitted by law.
- Right to Access/Information: You may have the right to request access to the personal information we hold about you, including details about how we use and share your data.
- Right to Deletion: You may have the right to request the deletion of the personal information we hold about you.
- Right to Correction: You may have the right to request the correction of inaccurate personal information we hold about you.
- Right to Data Portability: You may have the right to obtain a copy of the personal information we hold about you and, under certain circumstances and with certain exceptions, request that we transfer this data to a third party.
- Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to “sell” or “share” your personal information, or to object to the processing of your personal information for purposes considered “targeted advertising” under applicable privacy laws. Please note: If you visit our Site with the opt-out preference signal “Global Privacy Control” enabled, we will automatically treat this as a request to opt-out of the “sale” or “sharing” of information for the device and browser you use to visit the Site, depending on your location.
- Restriction of Processing: You may have the right to ask us to stop or limit the processing of your personal information.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you may have the right to withdraw that consent.
- Right to Appeal: If we decline to process your request, you may have the right to appeal our decision. You can do this by responding directly to our denial.
- Manage Communication Preferences: We may send you promotional emails, and you can opt-out of receiving these emails at any time by using the unsubscribe option provided in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You may exercise these rights as indicated on our Site or by contacting us using the contact information below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can substantively respond to the request. Pursuant to applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require proof that you have authorized them to act on your behalf. We may also need to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact information below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact information below or by lodging a complaint with your local data protection authority. For the EEA, a list of relevant data protection authorities can be found here.
International Users
Please be aware that we may transfer, store, and process your personal information outside of the country in which you live. Your personal information will also be processed by staff and external service providers and partners in those countries.
When we transfer your personal information to countries outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent contracts from the relevant UK authority, unless the transfer is to a country that has been determined to provide an adequate level of protection.
Contact
If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us or email us atF.schatz@hotmail.de or contact us at Ludwig-Jahn-Str. 5, Einhausen, 64683, DE.
For the purposes of applicable data protection laws, and unless otherwise specified, we are the controller of your personal data.