Privacy policy
Last updated: March 6, 2025
This Privacy Policy describes how FrescH-print (the "Site", "we", "us", or "our") collects, uses, and shares your personal information when you visit fresch-print.de (the "Site"), use our services, make a purchase there, or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" refer to you as a user of the Services, whether you are a customer, a website visitor, or another individual whose information we have collected in accordance with this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Data
To provide the Services, we collect personal information about you from various sources and have collected it over the past 12 months, as detailed below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses listed below, we may use the information collected about you to communicate with you, provide or improve the Services, fulfill any applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What personal data do we collect?
The type of personal data we receive about you depends on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.
Information we collect directly from you
Information you submit to us directly through our Services may include:
- Contact details – including your name, address, phone number, and email address.
- Order information – including your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account information – including your username, password, security questions, and other information used for account security.
- Customer support information – including the information you include in your communications with us, for example, when you send a message through the Services.
Some features of the Services may require you to provide us with certain information about yourself directly. You may choose not to provide this information. However, this may result in you being unable to use or access these features.
Information we collect about your use
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). For this purpose, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interaction with the Services.
Information received from third parties
Finally, we may receive information about you from third parties, including vendors and service providers who collect information on our behalf, such as:
- Companies that support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide you with the products or services you requested, to fulfill our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we receive from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.
How we use your personal data
- Providing products and services. We use your personal data to provide you with the Services and to fulfill our contract with you, including processing your payments, fulfilling your orders, sending you notifications regarding your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other functions and functionalities related to your account. We may also enhance your shopping experience by enabling Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data in accordance with its Privacy Policy and Consumer Privacy Policy.
- Marketing and advertising. We may use your personal data for marketing and advertising purposes, for example, to send marketing and promotional messages via email, SMS, or post, and to display advertisements for products or services to you. This may include, where applicable, using your personal data to better customize the Services and advertising on our Site and other websites. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products pursuant to Art. 6, para. 1 (f) GDPR.
- Security and fraud prevention. We use your personal data to detect, investigate, or take appropriate action regarding possible fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for the security of your account login credentials. We strongly advise you not to share your username, password, or other access data with third parties. If you believe your account has been compromised, please contact us immediately. If you are located in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, pursuant to Art. 6, para. 1 (f) GDPR.
- Communication with you and service improvement. We use your personal data to provide you with customer support and to improve our Services. This is in our legitimate interest to be able to respond to you, provide you with effective services, and maintain our business relationship with you, pursuant to Art. 6, para. 1 (f) GDPR.
Cookies
Like many websites, we use cookies on our Site. Specific information about the cookies we use in connection with providing our shop via Shopify can be found at https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and our Services (including storing your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better customize the Services, products, and advertisements on our Site and other websites.
Most browsers automatically accept cookies by default. However, you can set your browser to remove or reject cookies via your browser controls. Please note that removing or blocking cookies may affect your user experience and may cause some of the Services, including certain features and general functionalities, to not function properly or to no longer be available. Furthermore, blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners.
Our website also recognizes the Global Privacy Control (GPC) signal, which allows you to opt out of certain uses or disclosures of your information. If you communicate your preferences to us via GPC, we will treat such a signal as a valid request to disable sharing/targeted advertising for the associated browser or device. If we can link the device sending the signal to a Shopify account, we will also apply the opt-out request to the account. For more information about Global Privacy Control, please visit https://globalprivacycontrol.org/. Apart from Global Privacy Control, we do not recognize any other "Do Not Track" signals that may be sent by your web browser or device.
How We Share Personal Data
Under certain circumstances, we may share your personal data with third parties for the purpose of fulfilling the contract, for legitimate purposes, and for other reasons subject to this Privacy Policy. These circumstances may include:
- with vendors or other third parties who provide services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- with business and marketing partners to provide services to you and advertise to you. Our business and marketing partners use your data in accordance with their own privacy policies.
- When you instruct us, request, or otherwise give us your consent to share certain information with third parties, for example, to send you products or through your use of social media widgets or login integrations, and with your consent.
- with our subsidiaries or otherwise within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to comply with all applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce all applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal data and sensitive personal data about users for the purposes mentioned above in “How We Collect and Use Your Personal Data” and “How We Share Personal Data”.
| Category | Categories of Recipients |
|---|---|
|
|
We do not use or disclose this without your consent or for the purpose of inferring your personal data.
With your consent, we share personal data for the purpose of carrying out advertising and marketing activities as follows.
In the past 12 months, we have "sold" and "shared" (as these terms are defined in applicable law) personal data for the purpose of carrying out advertising and marketing purposes as follows.
| Category of Personal Data | Categories of Recipients |
|---|---|
| Identifiers such as name, email address, and phone number | Business and marketing partners |
| Commercial information such as records of purchased products or services | Business and marketing partners |
| Usage data | Business and marketing partners |
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. If you choose to submit user-generated content in a public area of the Services, that content is public and accessible to everyone.
We have no control over who has access to the information you provide to others and cannot guarantee that parties who have access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available, or for the accuracy, use, or misuse of information you disclose or receive from third parties.
Third-Party Websites and Links.
Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to websites not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We make no guarantee and assume no responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewable by other users of the Services and/or users of these third-party platforms, without restriction on use by us or third parties. Our inclusion of such links does not automatically constitute an endorsement of the content of such platforms or their owners or operators, except as disclosed in the Services.
Children's Data
The Services are not intended for use by children, and we do not knowingly collect personal data from children. If you are a parent or guardian of a child who has submitted personal data to us, you can contact us using the contact details provided below and request the deletion of this data.
At the time this Privacy Policy becomes effective, we have no actual knowledge that we "share" or "sell" (as these terms are defined in applicable law) personal data of individuals under 16 years of age.
Security and Retention of Your Data
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Furthermore, the information you send us may not be secure during transmission. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal data depends on various factors, such as whether we need the data to manage your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute and only apply under certain circumstances. In certain cases, we may refuse your request as permitted by law.
- Right to Access/Information: You may have the right to request access to the personal data we hold about you, including details on how we use and share your data.
- Right to Deletion: You may have the right to request the deletion of personal data we hold about you.
- Right to Rectification: You may have the right to request the correction of inaccurate personal data we hold about you.
- Right to Portability: You may have the right to receive a copy of the personal data we hold about you and, under certain circumstances and with certain exceptions, to request the transfer of this data to third parties.
- Right to Object to Sale, Sharing, or Targeted Advertising: You may have the right to instruct us not to "sell" or "share" your personal data, or to object to the processing of your personal data for purposes considered "targeted advertising" under applicable data protection laws. Please note: If you visit our Site with the "Global Privacy Control" opt-out preference signal enabled, we will automatically treat this as a request, depending on your location, to object to the "sale" or "sharing" of information for the device and browser you use to visit the Site.
- Restriction of Processing: You may have the right to ask us to stop or restrict the processing of your personal data.
- Withdrawal of Consent: Where we rely on your consent to process your personal data, you may have the right to withdraw that consent.
- Right to Appeal: If we refuse to act on your request, you may have the right to appeal our decision. You can do this by replying directly to our refusal.
- Manage Communication Preferences: We may send you promotional emails, and you can opt out of receiving these emails at any time by using the unsubscribe option shown in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders.
You can exercise these rights as indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you, such as your email address or account information, to verify your identity before we can provide a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf. In addition, we may need to confirm your identity directly with us. We will respond to your request promptly, as required by applicable law.
Complaints
If you have any complaints about how we process your personal data, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, you may, depending on your place of residence, have the right to appeal our decision by contacting us using the contact details listed below or by lodging your complaint with your local data protection authority. For the EEA, a list of competent data protection supervisory authorities can be found here.
International Users
Please note that we may transfer, store, and process your personal data outside the country where you live. Your personal data will also be processed by employees and external service providers and partners in these countries.
When we transfer your personal data to countries outside Europe, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts from the relevant UK authority, unless the data transfer is to a country deemed to provide an adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or wish to exercise any of your rights, please call or email us at F.schatz@hotmail.de or contact us at Ludwig-Jahn-Str. 5, Einhausen, 64683, DE.
For the purposes of applicable data protection laws, and unless expressly stated otherwise, we are the data controller for your personal data.