Return and Refund Policy

Return and Refund Policy

At Fresch-Print, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a simple return and refund option. Please read our return policy carefully to understand the terms and process.

Return Conditions

• Items can be returned within 20 days of receiving the order.
• The product must be unused and in perfect condition.
• Custom-made or personalized products are excluded from returns unless they have a defect.

Return Process

1. Contact Us – Please contact us before returning the item at frederik@fresch-print.de with your order number and the reason for the return.
2. Return Shipping – The buyer bears the costs for the return shipment. Please use a secure shipping method to ensure the item arrives undamaged.
3. Inspection & Refund – After receiving and inspecting the return, we will refund the amount to the original payment method used.

Exchanges

An exchange is only possible if the product is defective or was delivered incorrectly. Please contact us if you have received a damaged or incorrect product.

Refunds

• Refunds will be processed within 20 days after receipt and inspection of the returned item.
• Shipping costs are non-refundable unless the product is defective or was delivered incorrectly.

Return Address

Fresch-Print
Frederik Schatz
Im Heidenfeld 20
64686 Lautertal (Odenwald)
Germany

If you have any further questions about returns or refunds, please feel free to contact us at frederik@fresch-print.de. We are happy to help you!